Kaizen Allied Therapy Services Pty Ltd ("Kaizen", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
- We collect personal information necessary for the provision of our services. This may include:
- Personal Details: Name, date of birth, gender, contact information (e.g., phone number, email address).
- Health Information: Medical history, mental health records, disability support needs, and other relevant health details.
- Payment Information: Billing details, Medicare or NDIS information, and private health insurance details.
- Emergency Contact Details: Names and contact information for next of kin or emergency contacts.
- Other Information: Any details provided to us to facilitate your care or required by law.
- We collect this information directly from you, your authorised representatives, or third parties such as healthcare providers, government agencies, or other service providers, where appropriate and with your consent.
2. Use of Personal Information
- We use your personal information to:
- Provide occupational therapy, counselling, and early intervention services.
- Develop tailored care plans and therapeutic interventions.
- Communicate with you regarding appointments, services, and feedback.
- Process payments and manage billing.
- Comply with legal and regulatory obligations.
- Improve our services through research and feedback (with de-identified data where applicable).
3. Disclosure of Personal Information
- We may disclose your personal information to:
- Healthcare professionals involved in your care.
- Government agencies such as the NDIS or Medicare, as required for service provision or compliance.
- Third-party service providers assisting in administrative tasks, such as billing or data storage.
- Legal representatives or law enforcement, when required by law.
- We will not disclose your personal information to overseas recipients unless necessary for your care and with your explicit consent.
4. Data Storage and Security
- We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. These measures include:
- Secure electronic data storage systems with encryption and password protection.
- Confidentiality agreements with staff and contractors.
- Regular audits and updates to our security protocols.
5. Accessing and Correcting Your Information
- You have the right to:
- Access your personal information by making a written request.
- Request corrections to ensure your information is accurate, up-to-date, and complete.
- We will respond to such requests within a reasonable timeframe and may charge a fee to cover administrative costs.
6. Privacy Complaints
If you have concerns about the handling of your personal information, please contact us:
Email: admin@kaizenats.com.au
Address: Kaizen Allied Therapy Services Pty Ltd, Toowoomba, QLD, Australia
We will investigate your complaint and respond within 30 days. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
7. Website and Online Privacy
- When you visit our website, we may collect:
- Anonymous data about your interactions (e.g., cookies, IP address).
- Information you submit via forms, such as contact details or inquiries.
- Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Changes to This Policy
- We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
- By engaging with Kaizen Allied Therapy Services Pty Ltd, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
All services provided by Kaizen Allied Therapy Services are subject to our terms and conditions.
Last Updated: 14/01/2025